Support Center

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Find answers to common questions about Büez, or reach our support team directly. We typically respond within 24 hours.

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FAQs
Answers to the most common questions about Büez features and your account.
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Contact Us
Can't find an answer? Reach our team directly and we'll help you out.
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Privacy Policy
How we collect, use, and protect your personal data on Büez.
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Terms & Conditions
Rules and guidelines for using the Büez platform safely.
Help Center
Frequently Asked
Questions
General Information
What is BUEZ?
BUEZ is a community-driven mobile application that connects people who need help with daily tasks to those willing to provide assistance in exchange for compensation or other benefits.
How does BUEZ work?
Users can post tasks they need help with, and others can browse and accept these requests. The platform facilitates communication and task completion through a secure built-in messaging system.
Is BUEZ available in my area?
BUEZ shows requests within a 100 km radius of your location. You can see nearby requests and apply a location filter in the app.
What types of tasks can I post on BUEZ?
You can post various daily tasks including cleaning, moving, gardening and others with a custom title.
Account & Subscription
Do I need a subscription to use BUEZ?
Yes, BUEZ operates on a subscription-based model. You need an active subscription to browse and post requests. However, you can register and create an account with a 14-day free trial.
How much does a BUEZ subscription cost?
BUEZ offers a monthly subscription plan at $12.99. You can start with a 14-day free trial to explore all features before committing.
Can I cancel my subscription?
Yes, you can cancel your subscription at any time through the app's Settings → Cancel Subscription. You'll maintain access until the end of your current billing period.
What happens if I don't subscribe?
Without an active subscription, you can still create an account but won't be able to browse requests or post your own tasks.
Posting & Accepting Requests
How do I post a request for help?
Go to the 'Post Request' section, select your task type, add a description, location, and compensation details. You can also upload photos to better explain your task.
What compensation can I offer?
You can offer monetary compensation or other benefits like gift cards, movie tickets, or any mutually agreed-upon reward.
Can I cancel a request after posting it?
Yes, you can cancel your active requests at any time from the 'My Requests' section.
How do I accept a task?
Browse available requests in the 'Home' section, view task details, and tap 'Accept Task' if you're interested in helping.
Can I cancel a task I've accepted?
Yes, you can cancel accepted tasks. We encourage communicating with the requester first to avoid inconvenience.
Payments & Compensation
How are payments handled?
Compensation is arranged directly between the requester and helper. BUEZ facilitates the connection but doesn't process payments between users.
When do I get paid for completed tasks?
Payment timing and method are agreed upon between you and the requester. We recommend discussing payment details before starting the task.
What if there's a dispute about payment?
BUEZ encourages clear communication about compensation before task acceptance. While we don't mediate payment disputes, we provide a review system to maintain community trust.
Safety & Community
Is BUEZ safe to use?
Yes, we prioritize user safety through review systems and secure messaging. However, we always recommend meeting in public places for first-time interactions.
Can I review other users?
Yes, after task completion, you can leave reviews and ratings, helping build a trustworthy community.
What should I do if I have a bad experience?
You can report any concerns to our support team at info@buezapp.com. We take community guidelines seriously and may suspend accounts that violate our terms.
How does the messaging system work?
Our built-in messaging allows private communication between requesters and helpers, helping you discuss task details, compensation, and coordination safely within the app.
Technical Support
How do I reset my password?
Use the 'Forgot Password' feature on the login screen. We'll send a reset link to your registered email address. Check your spam folder if you don't see it.
Can I change my profile information?
Yes, you can update your name, biography, and other profile details in the 'Edit Profile' section.
What if the app isn't working properly?
Try restarting the app or your device. If issues persist, contact our support team at info@buezapp.com.
How do I manage notifications?
You can customize your notification preferences in the Settings section to control what alerts you receive.
Free Trial Management
How does the 14-day free trial work?
New users get full access to all BUEZ features for 14 days completely free. No credit card required upfront.
Will I be charged after the free trial?
If you don't cancel before the trial ends, your subscription will automatically continue at the monthly rate of $12.99.
How do I cancel before the trial ends?
Go to Settings → Cancel Subscription. You'll maintain full access until the end of your current billing period.
Can I get a refund?
Subscription fees are non-refundable, but you can cancel anytime to prevent future charges.
Get in Touch
Still need help?
We've got you.
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General Support

Our team is available to help with any questions or issues. We typically respond within 24 hours.

info@buezapp.com →
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Account Issues

Trouble with your account, password, or subscription? Email us with your registered address and we'll assist you promptly.

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Report a Problem

Found a bug or want to report a user? We take community guidelines seriously and review all reports.

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Legal
Privacy Policy

Welcome to our Privacy Policy. Your privacy is critically important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you use our application.

Information We Collect

We collect information that you provide directly to us, such as when you create an account, submit a request, or communicate with customer support. This may include your name, email, phone number, and other relevant details.

How We Use Your Information

We use the collected information to provide, improve, and personalize our services. This includes processing transactions, sending notifications, ensuring security, and analyzing usage trends.

Data Sharing and Security

We do not sell your personal data to third parties. We may share data with trusted service providers for necessary operations, complying with legal obligations, or ensuring user safety. We implement robust security measures to protect your data.

Your Rights

You have the right to access, update, or delete your personal information. You may also opt-out of certain data collection practices. Contact us if you have any privacy concerns.

Changes to This Policy

We may update this Privacy Policy from time to time. We encourage you to review it periodically. Continued use of our services after updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at info@buezapp.com →

Legal
Terms & Conditions

Welcome to BUEZ, a platform operated by Buez Solution that connects users who need help with daily tasks to individuals willing to provide assistance in exchange for compensation. By accessing or using the BUEZ mobile application or any related services, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use the Service.

1. Eligibility

You must be at least 18 years old to use BUEZ. By registering, you confirm that you have the legal capacity to enter into this agreement. BUEZ reserves the right to suspend or terminate accounts that violate these Terms.

2. User Accounts

You must create an account to access and use the Service. You are responsible for maintaining the confidentiality of your account credentials. BUEZ is not liable for any unauthorized access to your account.

3. Subscription and Payments

BUEZ operates on a subscription-based model. Users must subscribe to access and post requests. Subscription fees are charged monthly and will continue until canceled by the user. Payments are processed through third-party payment providers.

4. Use of the Service

Users may post requests for assistance, specifying compensation and task details. Compensation is handled directly between the requestor and the helper, and BUEZ does not guarantee or process payments between users.

5. Prohibited Activities

Users must not post misleading, harmful, or offensive content, use the platform for illegal activities, or attempt to hack or disrupt the platform's functionality.

6. Limitation of Liability

BUEZ is a facilitator and is not liable for any direct, indirect, incidental, or consequential damages arising from the use of the Service. BUEZ does not guarantee the quality, reliability, or safety of services provided by users.

7. Contact Information

For questions or support, please contact us at info@buezapp.com →